Store Policies

Welcome

Thanks for stopping by our shop! We (Tung) are a Toronto-based studio specializing in graphic design and art direction within the fields of art, culture and commerce. When we're not busy doing service work, we enjoy making a variety of printed paper goods, many of which you'll find for sale here. If you have any questions, don't hesitate to contact us!

Payment

We happily accept payment via all major credit cards through Paypal, as well as regular Paypal payments.

All orders within Canada:

We ship via Canada Post Regular Parcel (2–7 business days). Tracking is included, but insurance is not. If you would like to add insurance to your order, or if you would like to ship via a faster service, please contact us and we can create a custom invoice for you.

Orders to the United States:

Please contact us for a shipping quote and we can create a custom invoice for you.

International orders:

Please contact us for a shipping quote and we can create a custom invoice for you.

Shipping

All 11" x 14.375" prints are sent flat in a rigid mailer. Our large poster is carefully rolled and sent in sturdy, damage-resistant mailing tube. For orders that include a combination of the poster and one or more smaller prints, everything is rolled up together and sent in the mailing tube. All prints and posters are also carefully packaged with Kraft paper before insertion. Unless previously arranged, all orders are shipped on Wednesdays. Make sure to double check your billing and shipping address when placing an order. Tung is unable to reroute packages.

Refunds and Exchanges

All sales are final. We take the utmost care in packaging all of our orders to ensure that they arrive safely and undamaged. If you have purchased insurance and something should arrive seriously damaged, please take a photo of it and let us know. We will send you a replacement if it's still in stock or something of equal value to replace it if it isn't. Unfortunately, we cannot offer exchanges, replacements or refunds for any uninsured orders that either arrive damaged or get lost in the mail.

Merchandise Availability

Merchandise availability on our website is not guaranteed. If merchandise is not available by the time your order processes, we will notify you of this via e-mail. You will receive a shipping confirmation e-mail once your items have shipped.

Product Information

Please note that while we have tried to accurately display the colors of products, the actual colors you see will depend on your monitor and may not be accurate.